Frequently Asked Questions

Check-in is after 4:00 PM and check-out is by 10:00 AM. Early arrival and late departure may be possible based on cleaning availability.

Most properties feature smart locks or lockboxes, with access codes provided before your arrival via email.

Yes, internet is available at all properties. Connection details are included in your welcome email and posted on-site.

Properties include starter supplies (toilet paper, paper towels, soap, shampoo, detergent, trash bags), linens, towels, and fully equipped kitchens. Many homes also have washer/dryer units.

We provide starter supplies for your stay. Guests must purchase their own supplies once the starter set is depleted.

Some properties allow pets, while others do not. Check your specific listing for pet policy details.

Parties and events are not permitted at any of our properties.

We have properties in the Smoky Mountains TN (Gatlinburg, Pigeon Forge, Sevierville, Wears Valley), Emerald Coast FL (Destin, Santa Rosa Beach, Panama City Beach, Miramar Beach), and Tampa Bay FL (Apollo Beach, St. Petersburg).

Yes — Vacay Rental Network has partnered with RentalGuardian to give you access to optional travel protection plans. 1 in 6 travelers hit an unforeseen disruption, but you can book with confidence knowing your whole party is protected under one plan.

Travel protection insures you against unforeseen circumstances that cause trip cancellation, delays, lost baggage, and emergency medical costs — covering you and your vacation investment whether the disruption happens before you leave home or after you arrive.

Covered reasons include: the sudden illness or death of a traveler, family member, or travel companion; a hurricane, tropical storm, or other natural disaster that triggers a mandatory evacuation or makes your destination inaccessible; a job loss, specified legal obligation, or other qualifying unforeseen event; travel delays, missed connections, or lost, damaged, or delayed baggage; or emergency medical expenses incurred while you're away from home.

The plan cost is 7.5% of total booking charges.

Yes! Want more flexibility? Upgrade to Cancel For Any Reason (CFAR). The base plan reimburses 100% of covered, prepaid trip costs when a trip is cancelled, interrupted, or delayed for a reason specified in the plan. The CFAR provision adds flexibility beyond that list: if the guest cancels for any reason at all — forecast rain, a cancelled event, a simple change of plans — the CFAR benefit generally reimburses a substantial portion of prepaid, non-refundable trip costs.

The Trip Cancellation Insurance offer is available at 7.5% of total booking charges. Plans with the Cancel For Any Reason (CFAR) upgrade — which adds the ability to cancel for reasons not otherwise specified as covered — are available at 11.25% of total booking charges. InsureStays recommends purchasing protection at the time of booking. CFAR is not available to residents of New York, Quebec, or countries outside the US and Canada.